Refund and Return Policy

At Office360s, we are committed to providing high-quality products and ensuring a seamless shopping experience. While we strive to meet your expectations, we understand that there may be occasions where returns or refunds are necessary. Please read our policy carefully to understand the terms and conditions.

Non-Returnable Items

The following items are not eligible for return due to their nature, fragility, or frequent usage:

• Whiteboards
• Papers
• Glass products
• Notice boards
• Housekeeping products (e.g., cleaning supplies, disposable items)
• Markers
• Pens

We highly recommend double-checking your order and confirming your selection before purchasing these items. If you have any queries, our team is always available to assist before you place an order.

Returnable Items

For all other products, you may request a return within 7 days of receiving your order, provided the following conditions are met:

1. Condition of the Item:

   • The product must be unused, undamaged, and in its original packaging with all tags and accessories intact.
   • Items that are altered, used, or show signs of wear and tear will not be accepted.

2. Valid Reasons for Return:

   • The item is damaged upon delivery.
   • You received an incorrect or incomplete item.
   • The item does not match the description or specifications mentioned on our website.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team within 7 days of receiving your order. Provide your order details, a brief explanation of the issue, and, if applicable, photos of the item.
2. Approval: Once our team reviews your request, we will notify you about the approval or rejection of the return.
3. Return Shipping:
   • Approved returns must be shipped back to the address provided by our team.
   • Return shipping costs may be the customer’s responsibility unless the return is due to a mistake on our part.

Refund Policy

Once your returned item is received and inspected, we will process your refund as follows:

• Full Refund: Provided if the returned item meets all eligibility criteria.
• Refunds will be processed within 5-7 business days to the original payment method.
• For COD orders, refunds will be issued via bank transfer or store credit after confirmation.

Replacement Policy

In cases of defective or damaged items, we offer replacements instead of refunds, subject to availability. If the replacement product is unavailable, a full refund will be issued.

Exclusions

• Returns and refunds are not applicable for items damaged due to misuse, improper handling, or failure to follow usage instructions.
• Products marked as “Final Sale” or “Clearance” are non-returnable and non-refundable.

Important Notes

• Ensure that the return request is initiated within 7 days of receiving the product.
• We reserve the right to deny returns if the product does not meet the required conditions.
• Items returned without prior approval will not be accepted or refunded.

Contact Us

For further assistance, please contact our customer support team:

• Email: info@office360s.com
• Phone: +91  73392 40503
• Operating Hours: 10.00am – 7.00pm

Office360s is dedicated to your satisfaction. Thank you for shopping with us!